Shop Policy

SECURITY & PRIVACY

Fashion Rooftop is committed to respecting your privacy and recognizes your need to protect the personally identifiable information that you share with us on this website. As you may know, when you visit sites on the internet, the owner of the site has the ability to collect information about you, from your name and address to your shopping preferences. Our goal is to adhere to
the principles set forth in this Privacy Policy and comply with all applicable laws that are designed to protect your privacy.

Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to
enter a secure area.

PAYMENT

FashionRooftop.com accepts Master Card, Visa, Discover and American Express and Paypal, the safer, easier way to pay without exposing your credit card or bank account number. Personal checks, money orders or cash are not accepted for online orders.  FashionRooftop accepts payment via a third party provider.


PROCESSING AND SHIPPING

Most orders will be shipped within 3-6 business days. Items are shipped directly from our brand partners location. You will receive items straight from designers, artists and artisans and support small businesses. If you order multiple items from different brands you will receive multiple shipments. Additionally, you will receive different tracking numbers. Processing time may vary per product and item location and is indicated in each product page. Orders placed on a holiday will be processed and shipped the following business day.

Shipping cost:

Shipping cost varies per item and location. Shipping costs are calculated at checkout. Some items are shipped free. Shipping is indicated in each product page. We automatically combine shipping cost total amount if you order multiple items from multiple brands. You may order multiple items from one brand for a flat delivery cost.

Average shipping cost:

USA Domestic- from $6 -10

USA to Rest of the world - $15-$25 up to 5lbs.

Eu to Eu countries -$10 -$15

Eu to Rest of the world - From $25

Order Confirmation Email

Immediately after you have successfully placed your order with FashionRooftop.com, you will receive an email that contains information regarding the details of your order. Including your order number, product details, promotional discounts, taxes, shipping charges (if applicable) and your shipping and billing address.

Once orders has been shipped no revisions or cancellations to the order can be accepted.


After an order has been processed and shipped a confirmation email will be sent with the tracking number of the order.

*Every effort is made to keep stock of the inventory listed on our site, but occasionally an item is unavailable. If the
item ordered is out of stock FashionRooftop will notify you via email. Out of stock items may be shipped within a few weeks or cancelled.

Custom made items are shipped within the allotted time indicated in the product page.

RETURNS AND EXCHANGES

Returns are accepted for items that have not been worn,  marked, washed, dry cleaned, altered or damaged. All tags must be attached to the item(s) and packaging seals and wrappings intact. A receipt must accompany the return. You will need to contact us and request a return within seven days of receiving your order. Items returned within 7 days of receiving the merchandise can be returned for a refund. After 7 days items are not eligible to be returned. Online returns should be sent directly back to the designers and in the  original packaging provided. If applicable any branded packaging such as jewelry boxes, dust bags, and tags should be included in your return. Skincare and beauty products can only be returned if they are unused, unopened and if they are re-sealable. Orders cannot be exchanged. You will need to return your original order and place a new one in the style, size or color that you need.

Upon receipt of returned merchandise refunds and exchanges will be processed within 3-5 business days of receiving the returned merchandise and after inspection of the items. FashionRooftop.com reserves the right to deny a refund if merchandise does not meet our return policy. Shipping and handling charges are generally non-refundable. Customers are responsible for return shipping cost.

Custom made and personalized items are non returnable.

FashionRooftop.com is not responsible for lost or damaged packages being returned.

*Please note: This return policy is only applicable to purchases made online at www.fashionrooftop.com or shop.fashionrooftop.com

PARCEL FORWARDING SERVICES

If you use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer refunds or replacements for orders that are reported missing or damaged that have been delivered to a parcel forwarding company. FashionRooftop.com is not responsible for lost or stolen packages.

 

For additional help or questions: email   company @ fashionrooftop.com

 contact claire burroughs perez NY claire@caelinyc.com